Refund policy
We have a 7 - day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopen or unused, with seal not broken, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Sevenriversjm@gmail.com. Please note that returns will need to be sent to the following address: [JamaicanFresh.com, 983 East 86th Street, Brooklyn, NY 11236]
If your return request falls within our guidelines and is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns & Oders Issues
Because our products are food and botanical items intended for consumption, we are unable to accept returns once an order has shipped. This policy protects the safety and integrity of every product we send out and is in keeping with food health and safety regulations.
If we made a mistake: If you received the wrong product, the wrong size, or an incorrect quantity, please contact us within 7 - days of delivery. Tell us what went wrong and include your order number and a photo of the item(s) received. We will gladly make it right by sending the correct item or issuing a refund for the affected product, at no additional cost to you.
If the order was placed in error: We are unable to accept returns or exchanges for items ordered by mistake, such as selecting the wrong product or size. We encourage you to review your cart carefully before completing your purchase, and to reach out to us with any questions beforehand. We're always happy to help you choose the right product.
You can always contact us, before hand, for any return question at Sevenriversjm@gmail.com.
Damages and Compromised issues
If your order arrives damaged, opened, or otherwise compromised in transit, please contact us within 7 - days of delivery with photos, and we will work with you to resolve it and make it right.
To request help with an order, please email sevenriversjm@gmail.com with your order number and the reason for your request.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sevenriversjm@gmail.com.