Shipping policy
Order processing
Jamaican Fresh processes orders within [2–3 business days] after payment is confirmed, excluding weekends and public holidays. Processing time is separate from shipping transit time. During busy periods or when products are temporarily unavailable, processing may take longer. We will contact you if your order experiences a significant delay.
Shipping destinations and rates
We can ship to virtually any address in the world, except P.O. Boxes. Available shipping methods and charges are displayed at checkout before you complete your purchase. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Estimated delivery times
Standard shipping typically takes [3–7 business days] after dispatch. Expedited shipping, where available, typically takes [1–3 business days]. These are estimates, not guaranteed delivery dates.
Tea and shelf-stable foods
Our dried teas and shelf-stable food products are packaged to help protect them during transit. Upon delivery, follow the storage instructions on each product’s label and keep products away from excessive heat, moisture, and direct sunlight.
Perishable or temperature-sensitive products
Products requiring temperature-controlled shipping are not available to international destinations, only to destinations within continental USA] using approved shipping methods. We may limit dispatch days or temporarily hold shipments during extreme weather to help protect product quality. Any delay will be communicated to you. Please note, Chocolate Balls and Cocoa Balls are sensitive to extreme heat and cause product to melt to a paste.
Please arrange for prompt receipt of these products and follow the storage instructions immediately upon delivery. Do not consume a product if its safety seal is broken, it shows signs of spoilage, or you suspect it has been stored at an unsafe temperature.
Tracking
When your order ships, we will send a shipping confirmation with tracking information, where available. Please note, on some international shipping destination, tracking once in-country might not be available by third party carriers, outside of the postal agencies.
Damaged, incorrect, or spoiled deliveries
If your order arrives damaged, contains an incorrect item, or appears spoiled, please contact customer service at email: sevenriversjm@gmail.com as soon as possible, preferably within 48 hours of delivery. Include your order number and photographs of the product, packaging, and shipping label. We will review the issue and arrange an appropriate resolution. This requested reporting timeframe does not limit your statutory rights.
Delayed or missing packages
If tracking shows an unexpected delay or a delivery you have not received, contact customer service at email: sevenriversjm@gmail.com so we can help investigate with the carrier.
Address changes
Please check your shipping address before placing an order. If you need to correct it, contact us immediately. We cannot guarantee changes once an order has been dispatched. Any applicable redelivery charges will be explained before they are charged.
International orders
Food and plant-based products, including teas, may be subject to import restrictions or customs inspection. We ship these products only to destinations we support. Please note import duties and taxes are not included in checkout pricing and payable by the customer. Customs clearance may extend delivery times.
Returns and refunds
Please refer to our Return and Refund Policy for eligibility and instructions. For damaged, incorrect, or spoiled deliveries, contact us using the process above.
Contact
For shipping questions, email [sevenriversjm@gmail.com].